Shipping policy
🚚 Shipping & Delivery
At ChairLegCaps, we keep it simple: fast dispatch, tracked delivery, and fair prices.
1. 🕒 Processing Time
Orders before 2pm ship the same business day. After hours & weekends ship the next business day.
You’ll get a tracking link via email or SMS once dispatched (check your spam folder).
2. 🌍 Where We Ship
- 🇺🇸 United States (USPS, FedEx, DHL)
- 🇬🇧 United Kingdom (Royal Mail, Parcelforce)
- 🇮🇹 Italy (Poste Italiane / local couriers)
3. 🚚 Delivery Times
- Standard: 4–10 business days
- Express: 3–7 business days
Times may vary with customs, courier delays, or holidays.
4. 💰 Shipping Costs
United Kingdom (GBP)
| Order value | Standard | Express |
|---|---|---|
| £0.00 - £19.99 | £7.95 | £7.95 |
| £20.00 - £49.99 | £4.95 | £7.95 |
| £50.00 - £99.99 | Free | £4.95 |
| £100.00+ | Free | Free |
United States (USD)
| Order value | Standard | Express |
|---|---|---|
| $0.00 - $19.99 | $7.95 | $7.95 |
| $20.00 - $49.99 | $4.95 | $7.95 |
| $50.00 - $99.99 | Free | $4.95 |
| $100.00+ | Free | Free |
Europe (EUR)
| Order value | Standard | Express |
|---|---|---|
| €0.00 - €79.99 | €12.00 | €19.99 |
| €80.00 - €149.99 | Free | €19.99 |
| €150.00+ | Free | Free |
5. 📦 Returns & Exchanges
30-day exchange or store credit on unused items.
- Customer covers return postage (unless our error)
- Include a sample/tracing of your chair leg for the right replacement
- We send replacements back and just charge you the return delivery cost (cheaper than organising yourself)
6. ❌ Lost or Damaged Orders
Email info@chairlegcaps.com within 14 days if your order hasn’t arrived or is damaged.
7. 📩 Need Help?
Email: info@chairlegcaps.com
