Refunds & returns

30-day money-back

If you’re not happy with your order or something isn’t right, email info@chairlegcaps.com with your order number within 30 days of receiving your items. We’ll sort it out for you.

Returning your order

Please contact us before sending anything back. We’ll provide the return address and explain the next steps.

For returns under our 30-day money-back guarantee, you cover the return postage and we refund the product cost.

Faulty or damaged items

Email us with your order number and a photo of the issue. We’ll take it from there.

Your legal rights

Our 30-day guarantee is in addition to your legal rights. It does not limit any rights you have under UK consumer law.

For online orders, you can cancel without giving a reason within 14 days of receiving your items, then return them within a further 14 days. Email us to let us know. For a full-order cancellation, we refund the product cost and the original standard delivery charge. Any extra cost for express delivery is not refundable. You cover return postage for change-of-mind returns.

We issue cancellation refunds within 14 days of receiving the returned items or evidence that you have sent them back, whichever is earlier, using your original payment method.

For faulty, damaged or misdescribed items, we cover reasonable return costs. Your legal rights for these items are not limited to 30 days.