Refund policy

 

Refunds & Returns Policy

At ChairLegCaps, we believe in being upfront and fair. Our policies are designed to protect both you and our small business, so you know exactly what to expect when shopping with us.

Faulty or Damaged Items

If your item arrives damaged or faulty, we’ll make it right.

✅ Contact us within 30 days of receiving your order
✅ Include clear photos and a short description of the issue
✅ We may request the item to be returned before issuing a refund or replacement

Once approved, we’ll either send a replacement or issue a full refund — your choice.

Sale Items

Items purchased on sale or with a discount code are non-refundable.

✅ We’re happy to offer an exchange or store credit
❌ Refunds are not available on sale items unless they are faulty

Change of Mind / Wrong Size / Wrong Colour

We do not offer refunds for change of mind, wrong size, or incorrect colour selection.

✅ We can offer an exchange or store credit
✅ Items must be in original, unused condition and returned within 30 days
✅ Return postage is the customer’s responsibility

If you’re unsure on sizing, just reach out before ordering — we’re happy to help.

Where to Send Returns

ChairLegCaps
24 Konda Way, Robina, QLD 4226
Australia

We recommend using tracked shipping. We can’t be held responsible for returns lost in transit.

To help us match the right product for you, please include:

  • A sample of your chair or table leg
  • A drawing or photo with basic measurements

Product Use & Return Eligibility

We stand by the quality of our products — but they need to be used correctly.

Returns or exchanges may be denied if the item:

  • Has been used
  • Shows signs of damage from incorrect installation
  • Doesn’t follow our usage guidelines

If you’re unsure, get in touch first. We’re here to help you get it right the first time.

Need Help?

📧 info@chairlegcaps.com

Our team is always here to support you.


Chair Leg Caps